Dispatch and Delivery
Here at Erica Brooke Skincare we make beautiful handmade artisan skincare in micro batches that are made to order, that means we will have your orders out to you within 2-7 working days....sometimes sooner! We are a small Australian business based in Brisbane and we ship via Australia Post, please be aware that Australia Post can take up to 3-5 working days to deliver your order. If you live in WA, SA, NT or TAS Australia Post delivery times can be up to or over 7 working days, sometimes more in remote areas. We also ship to New Zealand, Hong Kong, UK and USA if you live in one of these lovely countries we will ship your order by Air Mail via Australia Post, it may take up to 10 working days for your parcel to arrive. You will be sent a tracking number so you can track your order.
We want you to be completely happy with your purchase, if something is not as you thought it would be or should be please contact us within 14 days of purchase so we can organise a replacement as soon as possible. It gives us great joy to provide you with these beautiful fresh products and want you to be able to enjoy them fully. If by chance this is not the case, we will organise a refund which will be paid into the account that the original order came from. Again we want happy customers and we fully understand that not all products are for everyone, although we use the most gentle, nourishing, natural and or organic ingredients we do always recommend patch testing prior to use and if irritation occurs to discontinue use.
Because of the nature of these beautiful natural and organic ingredients please be aware that sometime certain ingredients can change season to season for example local bees wax will change in colour as the seasons change. Certain oils and butters will also change their constancy with the weather, this is the beauty of using such natural ingredients.
The Deodorant Crèmes and Saviour Salve will harden up in winter and soften a little in summer, this is perfectly normal. If your deodorant is hard just work a pea size amount with your finger on the inside edge of the jar, it will warm with skin contact and apply this as normal. Avoid leaving them in direct sunlight or hot cars, if your deodorant does happen to melt either give a good stir and let it cool in the fridge or if its very melted put the lid on tight and give it a good shake to combine the ingredients and put in the fridge to harden up once again, this will not effect the product at all.
Thank you for allowing us to create such beautiful products for you and your families, if you have any questions or queries please contact.
We reserve the right to change packaging/jars ect from time to time as this is the nature with small business, sometimes our preferred packing is simply not available.
Fresh is best and we would love you to use your oils, moisturisers, serums, exfoliant and cleansers up within 6 months, however please know they have an expiry of 10 months. Deodorants, salves and lip balms can be used up within 9 months and have an expiry of 10 months
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Erica Brooke Skincare 24 Worthing St, Wynnum QLD AUSTRALIA 4178
We operate from our home and make and store all products in a separate dedicated room. Please note pick up is not an option as this is our family home.
With Love Erica Owner/Creator